The BIHAR RIGHT TO PUBLIC GRIEVANCE REDRESSAL ACT, 2015

(cid:4)(cid:4)ननबबधधंं नन ससंं(cid:10)(cid:10) य याा पी0ट(cid:20)0-40 ॢॢबबह(cid:4)र गगजजटट [स(cid:3)ध(cid:3)रण [क(cid:8) ॢॢॢबबबहहह(cid:4)(cid:4)(cid:4)ररर सससरररककक(cid:4)(cid:4)(cid:4)ररर हहह(cid:4)(cid:4)(cid:4)ररर(cid:4)(cid:4)(cid:4) (cid:10)(cid:10)(cid:10)ककक(cid:4)(cid:4)(cid:4)०००शशशततत (cid:24) भा(cid:14) 1(cid:19)3(cid:26) (cid:27)श(cid:15)(cid:28) (स(cid:14)(cid:15) पटन(cid:4) (cid:19)(cid:20)1) पपटटनन(cid:4)(cid:4)(cid:29) श१(cid:31)व(cid:4)र, 2(cid:20) [ग#त 2(cid:15)15 fof/k foHkkx ——— vf/klwpuk,a 28 vxLr 2015 lŒa ,yŒthŒ&1&12@@220015@yts % 129—ffccggkkjj ffoo//kkkkuu eeMMaa yy }}kkjjkk ;;FFkkkkiikkffjjrr ffuuEEuuffyyff[[kkrr vvff//kkffuu;;ee]] ffttlliijj eeggkkeeffggee jjkkTT;;iikkyy ffnnuukkddaa 24 vvxxLLrr 22001155 ddkk ss vvuueeqq ffrr nn ss ppdqdq ss ggS]S] bblldd s s }}kkjjkk lloo&&ZZ llkk//kkkkjj..kk ddhh llpwpw uukk dd s s fy; s idz kf’kr fd;k tkrk gASa ffccggkkjj&&jjkkTT;;iikkyy dd ss vkn’s k l]s eeuukksstt ddqqeekkjj] lljjddkkjj dd s s ll;;aa DqDq rr llffppoo AA 2 ॢबह(cid:4)र गजट (cid:10)[स(cid:4)ध(cid:4)रण(cid:15)(cid:16) 28 अग(cid:27) त 2015 fcgkj yksd f'kdk;r fuokj.k vf/kdkj vvvvffff////kkkkffffuuuu;;;;eeee]]]] 2222000011115555 [ffffccccggggkkkkjjjj vvvvffff////kkkkffffuuuu;;;;eeee 11119999]]]] 2222000011115555] jkT; dh turk dk s fu;r le;&lhek d s Hkhrj ykds f'kdk;r fuokj.k dk vf/kdkj rFkk mul s Lk'kDr vkSj vku"qkfaxd fo"k;k sa d s fy, mic/a k dju s d s fy, vf/kfu;eA Hkkjr x.kjkT; d s fN;klBo as o"k Z e sa fcgkj jkT; fo/kku eMa y }kjk fuEufyf[kr :Ik e ssa ;g vf/kfu;fer gk%s& 1- laf{kIr uke] foLrkj vkSj izkjaHkA & ¼1½ ;g vf/kfu;e fcgkj ykds f'kdk;r fuokj.k vf/kdkj vf/kfu;e] 2015 dgk tk ldxs kA ¼2½ bldk foLrkj lEi.w k Z fcgkj jkT; e sa gkxs kA ¼3½ ;g ml frfFk l s izoR` r gkxs k ftl s jkT; ljdkj] vf/klpw uk }kjk jkti= e sa fu;r dj s A 2- ifjHkk"kk,aA & bl vf/kfu;e e]sa tc rd fd lna Hk Z l s vU;Fkk vifs{kr u gk s & ¼d½ ^^ifjokn^^ l]s vfHkizsr gS jkT; ljdkj }kjk jkT; e sa pykb Z tk jgh fdlh ;kts uk] dk;ØZ e ;k los k d s lca /a k e sa dkbs Z Qk;nk ;k vuqrk"sk ekxa u s d s fy,] ;k ,slk Qk;nk ;k vuqrk"sk inz ku dju s e sa foQyrk ;k foyEc d s lca /a k e]sa ;k fdlh ykds izkf/kdkj d s dR` ;dj.k e sa foQyrk l]s ;k mld s }kjk jkT; e sa izoR` r fdlh fof/k] uhfr] lsok] dk;ØZ e ;k ;kts uk d s mYy?a ku l s mnHkrw fdlh ekey s d s lca /a k e]sa fdlh ukxfjd ;k ukxfjdk sa d s legw }kjk ykds f'kdk;r fuokj.k inkf/kdkjh dk s fd;k x;k dkbs Z vkons u] fdUr q ble sa fdlh ykds lsod] pkg s og lsokjr gk s ;k lsokfuoR` r] d s lsok ekeyk as l s lca fa/kr ;k fdlh ,sl s ekey s l s lca fa/kr] ftle sa fdlh U;k;ky; ;k vf/kdj.k dh vf/kdkfjrk gk s ;k lpw uk dk vf/kdkj vf/kfu;e] 2005 ¼2005 dk dUs nzh; vf/kfu;e l0a &22½ d s v/khu fdlh ekey s ;k fcgkj ykds lsok d s vf/kdkj vf/kfu;e] 2011 d s v/khu vf/klfwpr lsokvk sa l s lca fa/kr f'kdk;r lfEefyr ugh a gS; ¼[k½ ^^ ykds f'kdk;r fuokj.k dk vf/kdkj^^ l s vfHkizsr gS fu;r le;&lhek d s Hkhrj fdlh ifjokn ij ukxfjdk sa dk s inz Rr lquokb Z ,oa fuokj.k dk dkbs Z volj vkSj ifjokn ij luq okb Z es a fd; s x;s fofu'p; d s ckj s e as lpw uk izkIr dju s dk vf/kdkj ; ¼x½ ^^ykds f'kdk;r fuokj.k inkf/kdkjh^^ l s vfHkizsr gS /kkjk 3 d s v/khu vf/klfwpr dkbs Z ykds f'kdk;r fuokj.k inkf/kdkjh ; ¼?k½ ^^lpw uk vkSj ldq j.k dUs n*z* l s vfHkiszr gS] ifjokn nk;j dju s dh lfqo/kk ,o a ekey s l s lca fa/kr ;k tMq +h gqb Z fdlh idz kj dh lpw uk d s izlkj d s fy, jkT; ikVs yZ ] gYs i MsLd ,o a lkekU; lgk;rk dUs n z lfgr /kkjk 5 d s v/khu vf/klfwpr ;k LFkkfir dUs n z ;k ocs lkbZV ; ¼M-½ ^^ykds izkf/kdkj^^ l s vfHkirzs gS jkT; ljdkj vkSj bld s foHkkx vkSj ble sa jkT; fo/kku&e.My }kjk cuk;h x;h fdlh fof/k }kjk ;k mld s v/khu LFkkfir ;k xfBr izkf/kdkj ;k fudk; ;k lLa Fkk lfEefyr gS ; ¼p½ ^^iFz ke vihyh; izkf/kdkj^^ l s vfHkizsr gS ,slk vf/kdkjh ;k /kkjk 3 d s v/khu bl :i e sa vf/klfwpr izkf/kdkj ; ¼N½ ^^f}rh; vihyh; izkf/kdkj^^ l s vfHkizsr gS ,slk vf/kdkjh ;k /kkjk 3 d s v/khu bl :i e sa vf/klfwpr izkf/kdkj ; ¼t½ ^^iuq jh{k.k izkf/kdkj** l s vfHkizsr gS ,slk vf/kdkjh ;k /kkjk 3 d s v/khu bl :Ik e sa vf/klfwpr izkf/kdkj; ¼>½ ^^fu;r le;&lhek^^ l s vfHkizsr gS fdlh ifjokn ij luq okb Z dk volj iznku dju s oky s ykds f'kdk;r fuokj.k inkf/kdkjh dk]s ;k fdlh vihy dk fofu'p; dju s d s fy, iFz ke vihyh; izkf/kdkj ;k f}rh; vihyh; izkf/kdkj dk]s ;k ;FkkfLFkfr] ifjoknh ;k vihykFkh Z dk s ;FkkfLFkfr] ,sl s ifjokn ;k vihy d s fofu'p; d s ckj s e sa lfwpr dju s d s fy, iow ksZDr izkf/kdkfj;k sa dk]s vuKq kr vf/kdre le;&lhek ; ¼¥½ ^^fnol^^ l s vfHkizsr gS le;&lhek d s :i e sa fufn"ZV dk; Z fnol ; ¼V½ ^^fofu'p;^^ l s vfHkizsr gS bl vf/kfu;e d s v/khu vf/klfwpr ykds f'kdk;r fuokj.k inkf/kdkjh ;k vihy izkf/kdkj ;k iuq jh{k.k izkf/kdkj }kjk fdlh ifjokn ;k vihy ;k iuq jh{k.k ij fd;k x;k dkbs Z fofu'p; vkSj ble sa ;FkkfLFkfr] ifjoknh ;k vihykFkh Z dk s Hkts h xb Z lpw uk lfEefyr gS ; ¼B½ ^^fofgr^^ l s vfHkizsr gS bl vf/kfu;e d s v/khu cuk; s x; s fu;ek sa }kjk fofgr ; vkSj ¼M½ ^^jkT; ljdkj^^ l s vfHkirzs gS fcgkj ljdkj A 3- yksd f'kdk;r fuokj.k inkf/kdkjh] izFke vihyh; izkf/kdkj] f}rh; vihyh; izkf/kdkj vkSj iqujh{k.k izkf/kdkj] jkT; izkf/kdkj rFkk fu;r le;&lhek dh vf/klwpuk A & jkT; ljdkj] le;≤ ij] ykds f'kdk;r fuokj.k inkf/kdkjh] iFz ke vihyh; izkf/kdkj] f}rh; vihyh; izkf/kdkj] iuq jh{k.k izkf/kdkj] jkT; izkf/kdkj rFkk fu;r le;&lhek dk s vf/klfwpr dj ldxs hA 4- foHkkxokj ;kstuk] dk;ZØe ,oa lsok,a ftuds laca/k esa ifjokn nk;j fd;k tk ldsxk dh vf/klwpuk A & jkT; ljdkj] le;≤ ij] foHkkxokj ;kstuk] dk;ØZ e ,oa lsokvk sa dk]s ftud s lca /a k e sa ifjokn (cid:31)बहार गजट (असाधारण), 28 अग(cid:27) त 2015 3 nk;j fd;k tk ldxs k ,o a ykds izkf/kdkj ,o a foHkkx dk s ftud s Lrj ij ifjokn dk fuokj.k gkxs k] vf/klfwpr dj ldxs hA 5- fu;r le;&lhek ds Hkhrj ifjokn ij lquokbZ dk volj izkIr djus dk vf/kdkj A & ¼1½ ykds f'kdk;r fuokj.k inkf/kdkjh bl vf/kfu;e d s v/khu nk;j fd; s x; s fdlh ifjokn dh luq okb Z dk volj i{kdkjk sa dk s fu;r le;&lhek d s Hkhrj nxs k A ¼2½ ykds f'kdk;r fuokj.k inkf/kdkjh] ,sl s vU; fdlh vf/kdkjh] ykds inkf/kdkjh ;k depZ kjh dh lgk;rk ekxa ldxs k] ftl s og mi&/kkjk ¼1½ d s v/khu ifjokn dh luq okb Z ,o a fujkdj.k gsr q viu s drOZ;k as dk lefqpr fuoZgu dju s d s fy, vko';d le>As ¼3½ dkbs Z Hkh vf/kdkjh] ykds izkf/kdkj ;k depZ kjh] ftldh lgk;rk dh ekxa mi&/kkjk ¼2½ d s v/khu dh x;h gk]s og lgk;rk ekxa u s oky s ykds f'kdk;r fuokj.k inkf/kdkjh dk s leLr lgk;rk iznku djxs k vkSj bl vf/kfu;e d s mic/a kk sa d s fdlh mYy?a ku d s i;z kts ukFk]Z ;FkkfLFkfr] ,slk vU; vf/kdkjh ;k depZ kjh ykds f'kdk;r fuokj.k inkf/kdkjh ekuk tk;xs kA ¼4½ fu;r le;&lhek ml rkjh[k l s izkjEHk gkxs h] ftl frfFk dk s dkbs Z ifjokn@vihy ykds f'kdk;r fuokj.k inkf/kdkjh ;k ifjokn izkIr dju s d s fy, mld s }kjk izkf/kd`r O;fDr dk s ;k iFz ke vihyh; izkf/kdkj ;k f}rh; vihyh; izkf/kdkj d s le{k nk;j fd;k x;k gkAs ifjokn dh izkfIr dh lE;d:~ i l s vfHkLohdf`r nh tk;xs hA ¼5½ ykds f'kdk;r fuokj.k inkf/kdkjh] mi&/kkjk ¼1½ d s v/khu ifjokn izkIr gkus s ij] fu;r le;&lhek d s Hkhrj ifjoknh dk s luq okb Z dk volj inz ku djxs k vkjS ifjoknh dk s luq u s d s i'pkr ~ ;k rk s ml s Lohdkj djr s gq, ;k fdlh vU; fof/k] uhfr] lsok] dk;ØZ e ;k ;kts uk d s v/khu miyC/k dkbs Z oSdfYid Qk;nk ;k vuqrk"sk l>q kr s gq, ;k ml s [kkfjt djr s gq,] ftld s dkj.kk sa dk s y[s kc) fd;k tk;xs k] ifjokn dk s fofuf'pr djxs k vkSj fu;r le;&lhek d s Hkhrj ifjokn ij viu s fofu'p; l s ifjoknh dk s lalfwpr djxs kA 6- lwpuk vkSj lqdj.k dsUnz dh LFkkiuk A & ¼1½ turk dh f'kdk;r dk] n{krk vkSj iHz kkoh rjhd s l]s fujkdj.k dju s vkSj bl vf/kfu;e d s v/khu ifjoknk sa dk s izkIr dju s d s iz;kts ukFk]Z jkT; ljdkj lpw uk vkSj ldq j.k dUs nzk sa dh LFkkiuk djxs hA ¼2½ jkT; ljdkj] vf/klpw uk }kjk] lpw uk vkSj ldq j.k dUs nzk sa d s lca /a k e sa fu;e cuk ldxs hA 7- vihy A & ¼1½ dkbs Z Hkh O;fDr] ftl s fu;r le;&lhek d s Hkhrj luq okb Z dk volj inz ku ugh a fd;k x;k gk s ;k tk s ykds f'kdk;r fuokj.k inkf/kdkjh d s fofu'p; l s O;fFkr gk]s fu;r le;&lhek dh lekfIr l s ;k ykds f'kdk;r fuokj.k inkf/kdkjh d s fofu'p; dh rkjh[k l s rhl fnol d s Hkhrj] iFz ke vihyh; izkf/kdkj d s le{k vihy nk;j dj ldxs k % ijUr q iFz ke vihyh; izkf/kdkj rhl fnolk sa fdra q iSra kyhl fnolk sa l s vf/kd ugh a dh dkykof/k dh lekfIr d s i'pkr ~ vihy xgz .k dj ldxs k ;fn mldk ;g lek/kku gk s tkrk gS fd vihykFkh Z i;kIZr dkj.k l s le; ij vihy nk;j dju s l s ofapr jgk gS A ¼2½ ;fn ykds f'kdk;r fuokj.k inkf/kdkjh] /kkjk 5 d s mic/a kk sa dk ikyu ugh a dj s rk s ,sl s vuuiq kyu l s O;fFkr dkbs Z Hkh O;fDr lh/k s iFz ke vihyh; izkf/kdkj dk s ifjokn izLrqr dj ldxs k ftl s iFz ke vihy dh jhfr l s fuiVk;k tk;xs kA ¼3½ iFz ke vihyh; izkf/kdkj] ykds f'kdk;r fuokj.k inkf/kdkjh dk s mld s }kjk fofufn"ZV le;kof/k d s Hkhrj ifjoknh dk s luq okb Z ,o a fujkdj.k dk volj inz ku djus dk vkn's k n s ldxs k ;k vihy [kkfjt dj ldxs kA ¼4½ iFz ke vihyh; izkf/kdkj d s fofu'p; d s fo:) f}rh; vihy izkf/kdkj] iFz ke vihyh; izkf/kdkj d s fofu'p; dh rkjh[k l s rhl fnolk sa d s Hkhrj f}rh; vihyh; izkf/kdkj d s le{k nk;j dh tk ldxs h % ijUr q f}rh; vihyh; izkf/kdkj] rhl fnolk]sa fdUr q iSra kyhl fnolk sa l s vuf/kd dh dkykof/k dh lekfIr d s i'pkr ~ vihy dk s xgz .k dj ldxs k ;fn mldk ;g lek/kku gk s tkrk gS fd vihykFkh Z le; ij vihy Qkby dju s l s i;kIZr dkj.k l s ofapr jgk gS A ¼5½ dkbs Z O;fFkr O;fDr lh/k s f}rh; vihyh; izkf/kdkj d s le{k vihy nk;j dj ldxs k] ;fn ykds f'kdk;r fuokj.k inkf/kdkjh mi&/kkjk ¼3½ d s v/khu ikfjr iFz ke vihyh; izkf/kdkj d s vkn's k dk ikyu ugh a djrk g]S ;k iFz ke vihyh; izkf/kdkj fu;r le; lhekvk sa d s Hkhrj vihy dk fuiVkjk ugh a djrk gS vkSj ml s f}rh; vihy dh jhfr l s fuiVk;k tk;xs kA ¼6½ f}rh; vihyh; izkf/kdkj] ykds f'kdk;r fuokj.k inkf/kdkjh ;k iFz ke vihyh; izkf/kdkj dk]s ;FkkfLFkfr ifjoknh dh luq okb Z ,o a fuokj.k dk volj inz ku dju s ;k mld s }kjk fofufn"ZV dkykof/k d s Hkhrj tk s fdlh ekey s e sa rhl fnolk as ls vf/kd ugh a gkxs k] vihy dk fuiVkjk dju s dk vkn's k n s ldxs k ;k vihy [kkfjt dj ldxs kA 4 ॢबह(cid:4)र गजट (cid:10)[स(cid:4)ध(cid:4)रण(cid:15)(cid:16) 28 अग(cid:27) त 2015 ¼7½ f}rh; vihyh; izkf/kdkj] ifjoknh dk s luq okb Z dk volj inz ku dju s d s vkn's k d s lkFk&lkFk] ykds f'kdk;r fuokj.k inkf/kdkjh ;k vU; dkbs Z ykds izkf/kdkj ;k iFz ke vihyh; izkf/kdkj ij /kkjk&8 d s mic/a kk as d s vuqlkj 'kkfLr vf/kjkfsir dj ldxs kA ¼8½ ykds f’kdk;r fuokj.k inkf/kdkjh iFz ke vihyh; izkf/kdkj vkSj f}rh; vihyh; izkf/kdkj dk s bl /kkjk d s v/khu fdlh ifjokn ;k vihy dk fofu'p; djr s le; ogh 'kfDr;k a izkIr gkxsa h tk s fuEufyf[kr ekeyk as d s lca /a k e sa flfoy ifzØ;k lfagrk] 1908 ¼1908 dk dUs nzh; vf/kfu;e lŒa &5½ d s v/khu fdlh okn dk fopkj.k djr s le; fdlh flfoy U;k;ky; e as fufgr gksrh gS]a vFkkZr%~& ¼d½ fdlh Hkh O;fDr dk lEeu djuk vkSj mldh mifLFkfr lfquf'pr djuk vkSj 'kiFk ij mldh ijh{kk djukA ¼[k½ fdlh nLrkots ;k lk{; d s :i e sa i's k dh tk ldu s okyh rkfRod lkexzh dk s idz V djuk vkSj izLrqr djukA ¼x½ 'kiFk&i=k sa ij lk{; xzg.k djukA ¼?k½ fdlh ykds vfHky[s k dh vi{s kk djukA ¼M-½ lkf{k;k sa dh ijh{kk d s fy, deh'ku tkjh djukA ¼p½ viu s fofu'p;k]sa fun's kk as vkSj vkn's kk sa dk iuq foyZ kds u djuk vkSj@;k ¼N½ dkbs Z vU; ekeyk tk s fofgr fd;k tk;A 8- 'kkfLr A & ¼1½ tgk a f}rh; vihyh; izkf/kdkj d s fopkj e sa ;g gk s fd ykds f'kdk;r fuokj.k inkf/kdkjh ;k vU; dkbs Z ykds izkf/kdkj ;k izFke vihyh; izkf/kdkj] fcuk fdlh i;kIZr vkSj ;fqDr;Dq r dkj.k d]s fu;r le;&lhek d s Hkhrj luq okb Z ,o a fuokj.k dk volj inz ku dju s e sa foQy jgk gS] ogk a og ml ij 'kkfLr vf/kjkfsir dj ldxs k] tk s ikpa lkS :i; s l s de fdUr q ikpa gtkj :i; s l s vf/kd ugh a gkxs h ; ijUr q bl mi&/kkjk d s v/khu dkbs Z 'kkfLr vf/kjkfsir dju s l s iow Z ml O;fDr dk]s ftl ij 'kkfLr vf/kjkfsir fd;k tkuk izLrkfor gk]s luq s tku s dk ;fqDr;Dq r volj iznku fd;k tk;xs kA ¼2½ mi&/kkjk ¼1½ d s v/khu f}rh; vihyh; izkf/kdkj }kjk vf/kjkfsir 'kkfLr ykds f'kdk;r fuokj.k inkf/kdkjh ;k vU; fdlh ykds izkf/kdkj ;k izFke vihyh; izkf/kdkj d s osru l s olyw uh; gkxs hA ¼3½ f}rh; vihyh; izkf/kdkj] ;fn mldk ;g lek/kku gks tkrk gS fd yksd f'kdk;r fuokj.k inkf/kdkjh ;k vU; dksbZ yksd izkf/kdkj ;k izFke vihyh; izkf/kdkj] i;kZIr vkSj ;qfDr;qDr dkj.k cryk;s fcuk] bl vf/kfu;e ds v/khu mldks leuqnsf’kr drZO;ksa dk fuoZgu djus esa foQy jgk gS] rks ml ij ykxw lsok fu;eksa ds v/khu mlds fo:) dkjZokbZ dh flQkfj’k dj ldsxkA 9- iqujh{k.k A & bl vf/kfu;e ds v/khu 'kkfLr vf/kjksfir djus ds laca/k esa f}rh; vihyh; izkf/kdkj ds fdlh vkns’k }kjk O;fFkr ykds f'kdk;r fuokj.k inkf/kdkjh ;k vU; ykds izkf/kdkj ;k izFke vihyh; izkf/kdkj] ml vkns’k dh rkjh[k ls lkB fnolksa dh dkykof/k ds Hkhrj] jkT; ljdkj }kjk ukefufnZ"V vf/kdkjh ;k izkf/kdkj ds le{k ml vkns'k dss iqujh{k.k ds fy, vkosnu dj ldsxkA ukefufnZ"V vf/kdkjh ;k izkf/kdkj fofgr izfØ;k ds vuqlkj vkosnu dk fuiVkjk djsxk % ijUrq jkT; ljdkj }kjk ukefufnZ"V vf/kdkjh ;k izkf/kdkj lkB fnolksa ds i'pkr~ fdUrq iPkgÙkj fnolksa ls vuf/kd dh dkykof/k dh lekfIr ds iwoZ fdlh vkosnu dks xzg.k dj ldsxk] ;fn mldk ;g lek/kku gks tkrk gS fd vkosnd le; ij vihy nk;j djus ls] i;kZIr dkj.k ls] oafpr jgk gS A 10- ln~HkkoiwoZd dh xbZ dkjZokbZ dk laj{k.k A & vf/kfu;e ;k rn~/khu cuk;s x;s fdlh fu;eksa ds v/khu ln~HkkoiwoZd dh x;h ;k fd;s tkus ds fy, vk’kf;r fdlh d`R; ds fy, fdlh Hkh O;fDr ds fo:) dksbZ okn] vfHk;kstu ;k vU; fof/kd dk;Zokfg;kWa lafLFkr ugha gksaxhA 11- U;k;ky;ksa dh vf/kdkfjrk dk otZu A & fdlh flfoy U;k;ky; dks fdlh Hkh iz’u ij lquokbZ] fofu’p; ;k dkjZokbZ djus ;k fdlh Hkh ekeys dk vo/kkj.k djus dh vf/kdkfjrk ugha gksxh] tks bl vf/kfu;e }kjk ;k mlds v/khu ykds f'kdk;r fuokj.k inkf/kdkjh] izFke vihyh; izkf/kdkj] f}rh; vihyh; izkf/kdkj ;k jkT; ljdkj }kjk ukefufnZ"V vf/kdkjh }kjk lqus tkus] fofuf’pr fd;s tkus ;k dkjZokbZ fd;s tkus ;k vo/kkfjr fd;s tkus ds fy, visf{kr gksA 12- fo|eku fof/k;ksa ds vfrfjDr mica/k A & bl vf/kfu;e ds mica/k] rRle; izo`Rr fdlh vU; fof/k ds vfrfjDr gksaxs vkSj mudk vYihdj.k esa ugha gksaxs A 13- fu;e cukus dh 'kfDr A & ¼1½ jkT; ljdkj] jkti= esa vf/klwpuk }kjk] bl vf/kfu;e ds iz;kstuksa dks dk;kZfUor djus ds fy, fu;e cuk ldsxhA ¼ii½ bl /kkjk ds v/khu cuk;s x;s leLr fu;e] buds bl izdkj cuk;s tkus ds i'pkr~] ;FkklaHko 'kh?kz] jkT; fo/kku eaMy ds lnu ds le{k] tc og l= esa gks] pkSng fnu ls vU;wu dh (cid:31)बहार गजट (असाधारण), 28 अग(cid:27) त 2015 5 dkykof/k ds fy,] tks ,d l= esa ;k nks mRrjksRrj l=ksa esa lekfo"V gks ldsxh] j[ks tk;saxs vkSj ;fn] ml l= dh] ftlesa os bl izdkj j[ks x;s gSa ;k Bhd vxys l= dh lekfIr ds iwoZ jkT; fo/kku&eaMy dk lnu ,sls fdUgha Hkh fu;eksa esa dksbZ Hkh mikarj.k djrk gS ;k ;g ladYi djrk gS fd ,slk dksbZ fu;e ugha cuk;s tkus pkfg, rks rRi’pkr~] ,sls fu;e dsoy ,sls mikarfjr :Ik esa izHkkoh gksaxs ;k] ;FkkfLFkfr] mudk dksbZ izHkko ugha gksxk] rFkkfi] ,slk dksbZ Hkh mikarj.k ;k fujlu muds v/khu iwoZ esa dh xbZ fdlh ckr dh fof/kekU;rk ij dksbZ izfrdwy izHkko ugha MkysxkA ¼14½ dfBukb;ksa dk fujkdj.k A & ¼1½ ;fn bl vf/kfu;e ds mica/kksa dks izHkkoh cukus esa dksbZ dfBukbZ mRiUu gksrh gks rks jkT; ljdkj] jkti= esa izdkf’kr vkns’k }kjk] dksbZ Hkh ,slh dkjZokbZ dj ldsxh] tks bl vf/kfu;e ds mica/kksa ls vlaxr u gks] tks ml dfBukbZ ds fujkdj.k ds fy, mls vko’;d ;k lehphu izrhr gks % ijUrq bl /kkjk ds v/khu dksbZ Hkh vkns’k bl vf/kfu;e ds izkjaHk ls nks o"kZ dh lekfIr ds i'pkr~ ugha fd;k tk;sxkA ¼2½ bl /kkjk ds v/khu fd;k x;k izR;sd vkns’k] mlds bl izdkj fd;s tkus ds i'pkr~ ;FkklaHko 'kh?kz] jkT; fo/kku eaMy ds lnu ds le{k j[kk tk;sxkA fcgkj&jkT;iky d s vkn’s k l]s eukst dqekj] ljdkj d s l;a Dq r lfpo A 28 vxLr 2015 lŒa ,yŒthŒ&1&12@2015@yts % 130—fcgkj fo/kku eMa y }kjk ;Fkkikfjr vkSj egkefge jkT;iky }kjk fnukda 24 vxLr 2015 dk s vueq r fcgkj ykds f'kdk;r fuokj.k vf/kdkj vf/kfu;e] 2015 dk fuEufyf[kr vxa tzs h vuqokn fcgkj&jkT;iky d s izkf/kdkj l s bld s }kjk idz kf'kr fd;k tkrk gS] ftl s Hkkjrh; lfao/kku d s vuPq Nns &348 d s [kMa ¼3½ d s v/khu mDr vf/kfu;e dk vxa tzs h Hkk"kk e sa izkf/kd`r ikB le>k tk;xs k fcgkj&jkT;iky d s vkn’s k l]s eukst dqekj ljdkj d s l;a Dq r lfpo A THE BIHAR RIGHT TO PUBLIC GRIEVANCE REDRESSAL ACT, 2015 [Bihar Act 19, 1976] AN ACT to provide the right of Public Grievance Redressal to the people of the State within stipulated time limits and for matters connected therewith and incidental thereto. BE it enacted by the Legislature of the State of Bihar in the sixty-sixth year of the Republic of India as follows:- 1. Short title, extent and commencement. - (1) This Act may be called the Bihar Right to Public Grievance Redressal Act, 2015. (2) It shall extend to the whole of the State of Bihar. (3) It shall come into force on such date as the State Government may, by notification in Official Gazette, appoint. 2. Definitions.- In this Act, unless the context otherwise requires,- (a) "complaint" means any application made by a citizen or a group of citizens to a Public Grievance Redressal Officer for seeking any benefit or relief relating to any schemes, programme or services run in the State by the State Government or in respect of failure or delay in providing such benefit or relief, or regarding any matter arising out of failure in the functioning of, or violation of any law, policy, service, programme or scheme in force in the State by a public authority but does not include grievance relating to the service matters of a public servant, whether serving or retired, or relating to any matter in which any Court or Tribunal has jurisdiction or relating to any matter under Right to Information Act, 2005(Central Act No. 22 of 2005) or services notified under the Bihar Right to Public Services Act, 2011; 6 ॢबह(cid:4)र गजट (cid:10)[स(cid:4)ध(cid:4)रण(cid:15)(cid:16) 28 अग(cid:27) त 2015 (b) "Right to Public Grievance Redressal" means an opportunity of hearing and redressal provided to the citizens on a complaint within the stipulated time limit and right to get information about the decision made in the hearing and redressal of the complaint ; (c) "Public Grievance Redressal Officer" means a Public Grievance Redressal Officer notified under section 3; (d) "Information and Facilitation Centre" means a centre or a website established or notified under section 5 for the facilitation of submission of complaint and for dissemination of any information for the matters connected therewith and incidental thereto, including a State Portal, Help desk and Common Service Centres; (e) "public authority" means the State Government and its departments and includes any authority or body or institution established or constituted by or under any law made by the State Legislature ; (f) "first appellate authority" means an officer or authority notified as such under section 3; (g) "second appellate authority" means an officer or authority notified as such under section 3; (h) “revision authority” means an officer or authority notified as such under section 3; (i) "stipulated time limit" means the maximum time limit permitted to Public Grievance Redressal Officer for providing an opportunity of hearing and redressal of a complaint, or to the first appellate authority or the second appellate authority for deciding an appeal, or to the aforesaid authorities for informing the complainant or appellant, as the case may be, of the decision on such complaint or appeal, as the case may be. (j) "days" means the working days, referred to as time limit; (k) "decision" means a decision taken on a complaint or appeal or revision by the Public Grievance Redressal Officer or appellate authority or revision authority notified under this Act and includes the information sent to the complainant or the appellant, as the case may be; (l) "prescribed" means prescribed by the rules made under this Act; and (m) "State Government" means the Government of Bihar. 3. Notification of Public Grievance Redressal Officers, first appellate authority, second appellate authority and revision authority and stipulated time limit.- The State Government may notify from time to time, the Public Grievance Redressal Officer, first appellate authority, second appellate authority and revision authority and stipulated time limits. 4. Notification of Department wise Schemes, Programmes and Services on which complaint may be filed. - The State Government may notify from time to time, Department wise schemes, programmes and services on which complaint can be filed and also the public authority and department on which level the complaint will be redressed. 5. Right to get opportunity of hearing and redressal on complaint within the stipulated time limit.- (1) The Public Grievance Redressal Officer shall give an opportunity of hearing of a complaint filed under this Act within the stipulated time limit. (2) The Public Grievance Redressal Officer may seek the assistance of such any other officer, public authority or employee as he considers it necessary for the appropriate discharge of his duties for hearing and redressal of a complaint under sub-section (1). (3) Any officer, public authority or employee, whose assistance has been sought under sub-section (2), shall render all assistance to the Public Grievance Redressal Officer seeking his assistance and for the purposes of any contravention of the provisions of this (cid:31)बहार गजट (असाधारण), 28 अग(cid:27) त 2015 7 Act, such other officer or employee, as the case may be, shall be treated a Public Grievance Redressal Officer. (4) The stipulated time limit shall start from the date on which date a complaint/appeal is filed to the Public Grievance Redressal Officer or to a person authorized by him to receive the complaints or to the first appellate authority or the second appellate authority. Receipt of a complaint shall be duly acknowledged. (5) The Public Grievance Redressal Officer on receipt of a complaint under sub- section (1) shall give an opportunity of hearing to the complainant, within the stipulated time limit, and after hearing the complainant, decide the complaint either by accepting it or by suggesting an alternative benefit or relief available under any other law, policy, service, programme or scheme or by rejecting it for the reasons to be recorded in writing and shall communicate his decision on the complaint to the complainant within the stipulated time limit. 6. Establishment of Information and Facilitation Centre.- (1) For the purposes of the efficient and effective redressal of grievance of the people and to receive complaints under this Act, the State Government shall establish Information and Facilitation Centers. (2) The State Government may, by notification, make rules in relation to Information and Facilitation Centers. 7. Appeal.- (1) Any person, who has not been given an opportunity of hearing and redressal of the complaint within the stipulated time limit or who is aggrieved by the decision of the Public Grievance Redressal Officer, may file an appeal to the first appellate authority within thirty days from the expiry of the stipulated time limit or from the date of the decision of the Public Grievance Redressal Officer: Provided that the first appellate authority may admit the appeal after the expiry of the period of thirty days but not exceeding forty five days if it is satisfied that the appellant was prevented by sufficient cause from filing the appeal in time. (2) If the Public Grievance Redressal Officer does not comply with the provision of section 5, any person aggrieved by such non-compliance, may submit complaint directly to the first appellate authority which shall be disposed of, in the manner of a first appeal. (3) The first appellate authority may order the Public Grievance Redressal Officer to given an opportunity of hearing and redressal to the complainant within the period specified by it or may reject the appeal. (4) A second appeal against the decision of the first appellate authority may be filed before the second appellate authority within thirty days from the date of the decision of the first appellate authority: Provided that the second appellate authority may admit the appeal after the expiry of the period of thirty days but not exceeding forty five days, if it is satisfied that the appellant was prevented by sufficient cause from filing the appeal in time. (5) An aggrieved person may file an appeal directly to the second appellate authority, if the Public Grievance Redressal Officer does not comply with the order of first appellate authority passed under sub-section (3) or the first appellate authority does not dispose of the appeal within the stipulated time limits and it shall be disposed of in the manner of a second appeal. (6) The second appellate authority may order the Public Grievance Redressal Officer or the first appellate authority to give an opportunity of hearing and redressal to the complainant or dispose of the appeal, as the case may be, within the period specified by it, which in any case will not exceed thirty days or may reject the appeal. (7) Along with the order to give an opportunity of hearing and redressal to the complainant, the second appellate authority may impose a penalty on Public Grievance 8 ॢबह(cid:4)र गजट (cid:10)[स(cid:4)ध(cid:4)रण(cid:15)(cid:16) 28 अग(cid:27) त 2015 R edressal Officer or any other public authority or the first appellate authority in accordance with the provisions of section 8. (8) The Public Grievance Redressal Officer, first appellate authority and second appellate authority shall, while deciding a complaint or an appeal under this section, have the same powers as are vested in a civil court while trying a suit under the Code of Civil Procedure, 1908 (Central Act No. 5 of 1908) in respect of the following matters, namely:- (a) summoning and enforcing the attendance of any person and examining him on oath; (b) discovery and production of any document or other material object producible as evidence; (c) receiving evidence on affidavits; (d) requisitioning of any public record; (e) issuing commission for the examination of witnesses; (f) reviewing its decisions, directions and orders; and/or (g) any other matter which may be prescribed. 8. Penalty.- (1) Where the second appellate authority is of the opinion that the Public Grievance Redressal Officer or any other public authority or the first appellate authority has failed to give an opportunity of hearing and redressal within the stipulated time limit without any sufficient and reasonable cause, it may impose on him a penalty which shall not be less than five hundred rupees but not more than five thousand rupees: Provided that before imposing any penalty under this sub section, the person on whom penalty is proposed to be imposed shall be given a reasonable opportunity of being heard. (2) The penalty imposed by the second appellate authority under sub-section (1) shall be recoverable from the salary of the Public Grievance Redressal Officer or any other public authority or the first appellate authority. (3) The second appellate authority, if it is satisfied that the Public Grievance Redressal Officer or any other public authority or the first appellate authority has failed to discharge the duties assigned to him under this Act, without assigning sufficient and reasonable cause, may recommend action against him under the service rules applicable to him. 9. Revision.- The Public Grievance Redressal Officer or any other public authority or first appellate authority aggrieved by an order of the second appellate authority in respect of imposing of penalty under this Act, may make an application for revision of the order to the officer or authority nominated by the State Government within a period of sixty days from the date of that order. The nominated officer or authority shall dispose of the application in accordance with the prescribed procedure: Provided that the officer or authority nominated by the State Government may entertain an application after the expiry of the period of sixty days but not exceeding seventy five days, if he is satisfied that the applicant was prevented by sufficient cause from filing the appeal in time. 10. Protection of action taken in good faith.- No suit, prosecution or other legal proceedings shall lie against any person for anything which is done or intended to be done in good faith under this Act or any rules made there under. 11. Bar of jurisdiction of courts.- No civil court shall have jurisdiction to hear, decide or deal with any question or to determine any matter which is by or under this Act required to be heard, decided or dealt with or to be determined by the Public Grievance Redressal Officer, first appellate authority, second appellate authority or the officer nominated by the State Government. (cid:31)बहार गजट (असाधारण), 28 अग(cid:27) त 2015 9 12. Provisions to be in addition to existing laws.- The provisions of this Act shall be in addition to, and not in derogation of, any other law for the time being in force. 13. Power to make rules.- (i) The State Government may, by notification in the Official Gazette, make rules to carry out the purposes of this Act. (ii) All rules made under this section shall be laid, as soon as may be, after they are so made, before the House of the State Legislature, while it is in session, for a period of not less than fourteen days, which may be comprised in one session or in two successive sessions, and if, before the expiry of the session in which they are so laid or of the session immediately following, the House of the State Legislature makes any modification in any such rules or resolves that any such rule should not be made, such rule shall thereafter have effect only in such modified form or be of no effect, as the case may be; so, however, that any such modification or annulment shall be without prejudice to the validity of anything previously done there under. 14. Removal of difficulties.- (1) If any difficulty arises in giving effect to the provisions of this Act, the State Government may, by an order published in the Official Gazette, take any action, not inconsistent with the provisions of this Act, which appears to it to be necessary or expedient for removal of such difficulty: Provided that no order under this section shall be made after the expiry of two years from the commencement of this Act. (2) Every order made under this section shall be laid, as soon as may be, after it is so made, before the House of the State Legislature. By order of the Governor of Bihar, MANOJ KUMAR, Joint Secretary to Government. ———— [ध(cid:17)¡क(cid:16) स०चव(cid:4)लय म१(cid:27)ण(cid:4)लय(cid:16) ॢबह(cid:4)र(cid:16) पटन(cid:4) ह(cid:4)र(cid:4) (cid:31)क(cid:4)०शत eव # म१ॢ(cid:27)त? ॢबह(cid:4)र गजट (cid:10)[स(cid:4)ध(cid:4)रण(cid:15) 9%1&5(1+4,0&ड(cid:17),ट.,प(cid:17),? Website: http://egazette.bih.nic.in