The Tanzania Communications Regulatory Authority (Bundle Tariffs, Promotions and Special Offers) Rules, 2021

These Rules may be cited as the Tanzania Communications Regulatory Authority (Bundle Tariffs, Promotions and Special Offers) Rules, 2021.

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Jurisdiction: Tanzania
Instrument: Rule
Citation: The Tanzania Communications Regulatory Authority (Bundle Tariffs, Promotions and Special Offers) Rules, 2021
Version: Undated source snapshot
Language: en
Official source: View official record ↗

bundle services consumer services data usage tracking menu presentation pricing pricing/promotions promotions promotions and special offers public information disclosure service bundles service notifications service offerings service terms special offers subscriber options tariffs telecommunication services

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These Rules may be cited as the Tanzania Communications Regulatory Authority (Bundle Tariffs, Promotions and Special Offers) Rules, 2021. This section defines key terms used in the instrument, including Act, Authority, basic tariff, bundle services, bundle tariff, promotion and special offer, service provider, subscriber, and tariffs. A service provider must not offer bundle services without Authority approval, and must publish approved bundle information and keep tariffs within the Authority’s price limits. Service providers may not keep more than 50 bundles in the market at once, except international and roaming bundles, and they must keep approved bundles unchanged for 3 months and use clear bundle terms and conditions. If a service provider changes approved bundle services, those changes must not affect existing subscribers who already bought the bundle services.

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Provisions of The Tanzania Communications Regulatory Authority (Bundle Tariffs, Promotions and Special Offers) Rules, 2021

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1
These Rules may be cited as the Tanzania
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AI-assisted research summary: These Rules may be cited as the Tanzania Communications Regulatory Authority (Bundle Tariffs, Promotions and Special Offers) Rules, 2021.

1. These Rules may be cited as the Tanzania Communications Regulatory Authority (Bundle Tariffs, Promotions and Special Offers) Rules, 2021. these Rules, unless the context In
2
Section 2
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AI-assisted research summary: This section defines key terms used in the instrument, including Act, Authority, basic tariff, bundle services, bundle tariff, promotion and special offer, service provider, subscriber, and tariffs.

2. otherwise requires- “Act” means the Tanzania Communications Regulatory Authority Act; “Authority” means Tanzania Communications Regulatory “basic Authority; tariff” means a the subscribers are charged directly from the main account telecommunication consume services; tariff structure whereby, they as “bundle services” means one or more telecommunication services packaged together and sold as a single or combined unit; “bundle tariff” means a tariff for a single or a combination 1 Tanzania Communications Regulatory Authority (Bundle Tariffs, Promotions and Special Offers) GN. NO. 316 (Contd.) of more than one telecommunication service, made available to all or a segment of customers; “promotion and special offer” means any information whose content is controlled directly or indirectly by the licensee, and communicated to the mass market via different communication channels with the intention of influencing choice, opinion or behaviour of consumers; “service provider” means a person licensed by the Authority telecommunication electronic any to provide services; “subscriber” means a person receives telecommunication services under an agreement with or pursuant to terms and conditions established by the service provider; and who “tariffs” means any charge, price, levy and underlying terms and conditions imposed by service provider for services provided. Bundle services
3
(1) A service provider shall not offer bundle
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AI-assisted research summary: A service provider must not offer bundle services without Authority approval, and must publish approved bundle information and keep tariffs within the Authority’s price limits.

3.-(1) A service provider shall not offer bundle services without the approval of the Authority. (2) Subject to subrule (1) the offered bundle services shall be categorized as follows- (a) less than twenty four hours; (b) daily; (c) weekly; (d) monthly; (e) more than a month; and (f) non-expiry bundles. (3) A service provider shall make available all information of the approved bundles in their website in English and Kiswahili and publish in widely circulated newspaper and electronic media. (4) A service provider shall ensure that bundle tariffs are in line with applicable price floor and price cap as determined by the Authority. Conditions for bundle services
4
(1) A service provider shall not have more than
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AI-assisted research summary: Service providers may not keep more than 50 bundles in the market at once, except international and roaming bundles, and they must keep approved bundles unchanged for 3 months and use clear bundle terms and conditions.

4.-(1) A service provider shall not have more than fifty bundles containing desired combinations of services including voice, data and/or SMS, in the market at once 2 Tanzania Communications Regulatory Authority (Bundle Tariffs, Promotions and Special Offers) GN. NO. 316 (Contd.) except for international and roaming bundles. (2) Subject to subrule (1), bundles introduced in the market shall not be withdrawn, modified or changed within a period of three months after approval. (3) Service provider shall use simple, clear and measurable terms and conditions of bundles, specifying all details including areas where such service is available, eligibility, download and upload speed for data. Changes in approved bundle services
5
Where the service provider changes approved
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AI-assisted research summary: If a service provider changes approved bundle services, those changes must not affect existing subscribers who already bought the bundle services.

5. Where the service provider changes approved bundle services, such changes shall not affect existing subscribers who had already purchased the bundle services. Non- expiring bundle services
6
A service providers shall provide several choices
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AI-assisted research summary: Service providers must offer several non-expiring bundle choices in the main menu and use the common name “non-expiring bundles.”

6. A service providers shall provide several choices of non-expiring bundle services accessed in the main menu, and adopt a common name as “non-expiring bundles” for easy of identification. Mandatory usage notifications
7
(1) A service provider shall provide its subscribers
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AI-assisted research summary: A service provider must send usage notifications to subscribers when bundle depletion reaches 75% and 100%, and subscribers have the right to track their data usage through the provider’s app.

7.-(1) A service provider shall provide its subscribers with usage notifications when bundle services depletion reach 75 percent and 100 percent. (2) Notwithstanding subrule (1), subscribers shall have the right to track their data usage by downloading the service provider’s online application on their smart phones. Charges on basic tariffs
8
(1) A
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AI-assisted research summary: A service provider must give bundle subscribers a default opt-out mechanism so they can choose basic tariffs after bundle units run out.

8.-(1) A service provider shall introduce a mechanism that gives option to subscribers of bundle services to choose and accept to be charged basic tariffs once units in subscribed bundles are exhausted. (2) For the purpose of subrule (1), the opt-out mechanism shall be default. Roll over of unused units
9
A service provider shall implement bundle roll
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AI-assisted research summary: A service provider must offer a bundle roll-over option so subscribers can roll over unused units if they buy the same bundle before expiry.

9. A service provider shall implement bundle roll- over option to allow subscribers to roll-over unused units in bundle services subject to purchase of the same bundle services before expiry. Transfer of data units
10
(1) A service provider shall allow subscribers of
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AI-assisted research summary: A service provider must allow bundle-service subscribers to transfer data within the same network, up to two subscribers, and the minimum transferable amount is 250Mb.

10.-(1) A service provider shall allow subscribers of bundle services to transfer data from one subscriber to not more than two subscribers in the same network. 3 Tanzania Communications Regulatory Authority (Bundle Tariffs, Promotions and Special Offers) GN. NO. 316 (Contd.) (2) The minimum transferrable data units shall be 250Mb. (3) Notwithstanding subrule (1), the transferred data units or part of the transferred data shall not be transferred to other subscribers. Cost based bundle service
11
(1) A service provider shall offer cost based
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AI-assisted research summary: A service provider must offer cost-based bundle services and must not throttle data in a valid bundle all the time.

11.-(1) A service provider shall offer cost based bundle services that when dis-aggregated, unit tariff for each service shall be above associated total cost of such service. (2) A service provider shall not throttle data in a bundle all the time when the bundle is valid. Promotions and special offers
12
(1) A service provider shall not operate more
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AI-assisted research summary: A service provider must limit concurrent promotions and special offers to three, set a duration, keep each offer between one and three months, avoid repeating it for three months, and use simple, clear terms and conditions.

12.-(1) A service provider shall not operate more than three promotion and special offers concurrently on voice, Short Message Service and data. (2) Subject to subrule (1), promotion and special offer shall- (a) specify duration; (b) have a minimum period of one month and maximum period that does not exceed three months; and (c) not be repeated before the lapse of three months. (3) A service provider shall use simple and clear terms and conditions of promotion and special offers. Dar es Salaam, JAMES M. KILABA 4 Tanzania Communications Regulatory Authority (Bundle Tariffs, Promotions and Special Offers) GN. NO. 316 (Contd.) 29th March, 2021 Director General 5

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The Tanzania Communications Regulatory Authority (Bundle Tariffs, Promotions and Special Offers) Rules, 2021

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